These Terms and Conditions (the “Conditions”) form the whole of our ‘Agreement’ with you.
1.1 In these Conditions ‘we’ and ‘us’ means the Coregenic Ltd ‘you’ means the individual or organisation Booking a Course, Programme, Product, Service. ‘Booking’ means a request by you to book a Course or Programme. ‘Course’ means a CoreGenic Ltd course; ‘Delegate’ means an individual enrolled on a Course by you; ‘Equal Opportunities and Diversity Policy’ means our policy to ensure that no individual receives less favourable treatment than any other on the grounds of sex, race, colour, nationality, ethnic origin, religion/belief, age, marital status, sexual orientation, political belief, disability, irrelevant offending background or for any other reason which cannot be objectively justified; ‘Programme’ means the programme comprising one or more Courses and other elements as described in the letter accompanying these Terms and Conditions ‘Reasonable Adjustments’ means reasonable adjustments either in accordance with relevant equality legislation or as part of what we deem to be good practice. 1.2 These Conditions replace all other terms and conditions previously applicable and shall apply to any Booking to the exclusion of any other terms and conditions. Booking 2.1 Subject to clause 2.2, you may make a Booking on line at www.coregenichse.co.uk, or by telephoning our Course Bookings Team. 2.2 Booking a Course or Programme shall be regarded as an offer by you to book a Course, Programme under these Conditions. 2.3 As soon as reasonably practicable you shall provide us with the name of the Delegate(s) and any special requirements they may have particularly with regard to diet, mobility and access. 2.4 We do understand that circumstances can change and therefore substitution of a Delegate(s) will be allowed up to the commencement of the Course or Programme without charge, subject to clauses 2.4 and 7, but we ask, if possible, that you give us 48 hours or more advance notice prior to the Course commencement. Confirmation 3.1 Acceptance of your offer will take place on sending you written confirmation of your Booking. Our acceptance of your Booking brings into existence a legally binding Agreement between us. 3.2 Joining instructions will be forwarded to you prior to the Course or Programme start date. If you do not receive the joining instructions within 7 days prior to the Course or Programme start date you must notify us immediately. Price 5.1 A standard Course or Programme price is as listed in our published price list. We reserve the right to change prices listed without notice. 5.2 The price of a bespoke Course or Programme is as confirmed by us in writing. 5.3 Course or Programme prices do not include meals (unless we notify you otherwise), travel, accommodation, parking costs or any other cost incurred as a result of or in connection with a Course or Programme. 5.4 Value Added Tax will be added to all taxable supplies at the current rate. Payment 6.1 All payments must be made in UK sterling (GBP) and reference our invoice number where provided. 6.2 Payment must be received at time of booking via credit/debit payment card or other agreed payment method, or by BACS remit. All payment arrangements must include the provision of a purchase order reference. 6.3 If payment is made via BACS a remit must be received within 2 working days of the booking. 6.4 No payment shall be deemed to have been received until we have received cleared funds. 6.5 Without prejudice to any other right or remedy available to us if payment is not received when due we shall be entitled to: 6.5.1 Cancel the Agreement; and/or 6.5.2 Suspend the delivery of any other Course to you; and/or 6.5.3 Withhold the issue of any applicable Course certificate; and/or 6.5.4 Include interest on the amount outstanding from the date when such payment is due until the date of actual payment (both after as well as before judgment) at a rate per annum of 4 per cent above the base rate from time to time of Barclays Bank plc. If we must recover the outstanding payment recovery costs are to be paid by you. Cancelation by you 7.1 If you cancel a Booking or transfer to another Course or Programme it must be in writing (including email) and if your request is received: 7.1.1 More than 14 days before the Course start date or, where you have booked a Programme, the start date of the first Course comprised within that Programme, we shall refund you the Course, Programme and/or Accommodation price (as applicable);
7.1.2 Between 14 and 7 days before the Course start date or, where you have booked a Programme, the start date of the first Course comprised within that Programme, subject to any scheme rules related to a particular Course or Programme, we may charge you up to 50% of the Course, Programme and/or Accommodation price (as applicable) and only refund the difference;
7.1.3 Less than 7 days before the Course start date or, where you have booked a Programme, the start date of the first Course comprised within that Programme, no refund shall be made. 7.2 Any request to transfer to another Course or Programme must state the date to which you wish to transfer to (which must be within twelve months of the original Course or Programme start date). Cancelation by us 8.1 All Courses and Programmes are subject to availability and demand and it is your responsibility to confirm the status of a Course or Programme with our Course Bookings Team prior to the Course or Programme start date. 8.2 We reserve the right at any time: 8.2.1 to cancel Courses or Programmes and refund in full. No further liability will be accepted. 8.2.2 to vary Course or Programme dates, programmes, speakers and venues. 8.3 We shall endeavour to inform you as soon as possible of any Course or Programme cancellation or variation. 8.4 Every effort has been made to ensure the accuracy of information contained within our literature and materials, including any Course or Programme description; however, we do not accept responsibility for any errors or omissions. We reserve the right to cancel any Booking for a Course, Programme and/or Accommodation where any such error or omission has occurred, even after we have accepted such a Booking. Delegates 9.1 Prior to a Delegate(s) attending a Course or Programme it is your responsibility to bring these Conditions to their attention. Where a Delegate is under the age of 18, it is your responsibility to ensure that the parent or guardian of that Delegate has given their consent to the Delegate undertaking the Course. We may ask for proof of this consent, and if this is not given to our satisfaction there may be consequences as set out in clause 9.10 below. 9.2 You agree to indemnify us in respect of any loss, damage or injury caused to the property of us, our employees or any third party by the conduct, act or omission of a Delegate(s). 9.3 Delegates shall be required to comply with all the rules, procedures, policies and guidelines in place at the Course venue and/or our premises, including but not limited to Alcohol, Drug, Substance abuse and Weapons, Smoking, Sun Safety, health and safety, disciplinary and security procedures. Further details of relevant rules, procedures, policies and guidelines will be provided at the induction for any Course or Programme. 9.4 Delegates are not allowed to bring the following on to our premises: 9.4.1 Alcohol; or 9.4.2 Any object that could be used to threaten or injure another person (including any knife or other type of sharply bladed or pointed object or gun or other firearm). 9.5 Delegate(s) that are not adhering to our rules, such Delegate may, at our sole discretion, be required to leave the Course or Programme and our premises (if applicable) immediately. We shall not be liable for any refund or compensation in such circumstances. 9.6 If we consider that: 9.6.1 A Delegate is under the influence of drink or illegal substances, in possession of illegal substances, misusing legal substances, unsuitably dressed or behaving in a threatening, abusive or otherwise unacceptable manner; and/or 9.6.2 A Delegate is a risk to the health and well-being of themselves and/or others; and/or 9.6.3 A Delegate’s Course attendance times are unacceptable, such Delegate shall be required to leave the Course or Programme and our premises (if applicable) immediately. Other than where a Delegate is required to leave for a reason outside their reasonable control, we shall not be liable for any refund or compensation in such circumstances. 9.7 Some of the training provided by CoreGenic Ltd can be physically and/or mentally demanding. All Delegates must be capable of completing the training in that respect. We cannot be held responsible for any costs that may be incurred due to a Delegate(s) being unable to complete training as a result of any inability on their part. Where there is any concern you should contact us and we will assess what reasonable adjustments may be made to assist you or your Delegate(s). 9.8 Prior to making a Booking it is your responsibility to ensure that a Delegate(s): 9.8.1 Has the physical ability; and/or 9.8.2 Has the communication skills; and/or 9.8.3 Has the literacy and/or numeracy skills; and/or 9.8.4 Has met any prerequisites listed for the Course or Programme that is/are required for a Delegate(s) to attend and complete the Course or Programme on which they have been enrolled, and for which we are not able to make Reasonable Adjustments. 9.9 It is your responsibility to ensure the Delegate(s) is aware of what is involved in the Course or Programme (including, but not limited to, if it involves being in a confined space or working at heights) and has the ability to fully complete any training and assessment. 9.10 If a Delegate(s) does not possess the physical ability and/or the skills and/or prerequisites and/or abilities set out in clauses 9.8 or 9.9, or has not provided to our satisfaction parental consent if required under clause 9.1, either: 9.10.1 In our reasonable opinion; and/or 9.10.2 The Delegate’s opinion and we have not been able to make Reasonable Adjustments, such Delegate(s) shall be required to leave the Course or Programme and our premises (if applicable) immediately. We shall not be liable for any refund or compensation in such circumstances. 9.11 If you and/or a Delegate(s) have any doubts relating to their physical ability, reference should be made to a medical doctor. The onus is entirely with you and/or the Delegate(s) to ensure that they have the physical ability required to attend a Course or Programme. 9.12 We may require Delegates to bring photographic identification along to the Course or Programme they are attending to verify their identity. It is your responsibility to make the Delegate(s) aware of this requirement and refer to the joining instructions provided as to whether this is a requirement. If photographic identification of the Delegate(s) is required and they do not provide it when requested, we may require them to leave the Course or Programme and our premises (if applicable) immediately. We shall not be liable for any refund or compensation in such circumstances. 9.13 Subject to clause 6.5.3, for those Courses where a Course certificate is ordinarily issued, a Course certificate shall be issued to a Delegate(s) who has, in our opinion, successfully completed and attended any such Course and, if relevant, attained a sufficient level of competence. 9.14 You shall forward on any issued Course certificate to the applicable Delegate(s). Safeguarding delegates 10.1 We are fully committed to the health and wellbeing of all Delegates and have a system in place to ensure the health and safety of all Delegates. Every Delegate has the right to feel safe and free from any form of abuse. If you wish to discuss any concerns you or a Delegate have with a trained designated person then you can phone CoreGenic Ltd.
